Using the following phrases, write an email with a minimum of 70 words to the customer Mr Roy explaining the delay to the project. (Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall delay – 7 days – includes recovery of lost work – will not recur)
Question
Using the following phrases, write an email with a minimum of 70 words to the customer Mr Roy explaining the delay to the project. (Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall delay – 7 days – includes recovery of lost work – will not recur)
Solution
Dear Mr. Roy,
I hope this email finds you well. I am writing to inform you about the delay in the completion of the payment processing system project. Unfortunately, we experienced an unexpected power outage on the 10th of May (Friday), which lasted for three days. As a result, there has been an overall delay of seven days in the project timeline. However, I want to assure you that we are working diligently to recover the lost work and ensure that such incidents do not recur in the future.
Thank you for your understanding and patience.
Best regards, [Your Name]
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