Which of the following are benefits of self-managed teams?i. Improved customer serviceii. Increased goal congruence among team membersiii. Increased control by top management over outcomes
Question
Which of the following are benefits of self-managed teams?i. Improved customer serviceii. Increased goal congruence among team membersiii. Increased control by top management over outcomes
Solution
The benefits of self-managed teams include:
i. Improved customer service: Self-managed teams often have a better understanding of the tasks at hand and can therefore provide a higher level of customer service. They are able to make decisions quickly and efficiently, which can lead to improved customer satisfaction.
ii. Increased goal congruence among team members: In self-managed teams, all members share the same goals and objectives. This can lead to a higher level of cooperation and collaboration, as everyone is working towards the same end result.
iii. Increased control by top management over outcomes: This is not typically a benefit of self-managed teams. In fact, one of the main advantages of self-managed teams is that they require less oversight from top management. Instead, they are given the autonomy to manage their own tasks and make their own decisions, which can lead to increased productivity and efficiency. However, this does not mean that top management has no control over the outcomes. They still set the overall goals and objectives, and monitor the team's performance to ensure they are being met.
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