ou get a call from a user indicating that their system is not booting up , what is amongst the first questions you should ask to start collecting information about the problem? Who caused this issue? When did this issue begin? How much did your computer cost? Where did you buy your personal computer?

Your Windows machine loops on restart and then finally comes up. No errors are displayed. From the GUI what would you use to start your investigation of the boot process? Question 7 options: a) Msinfo32 b) Msconfig Safe boot c) Device Manager d) Task Manager

After answering a service call, you find a customer's computer is dead. Which of the following checks would you perform first? Question options: a) Check to see if the power supply is functional. b) Check the CMOS battery. c) Check the AC outlet voltage. d) Check for excessive EMI.

Yousix reasons why computer will not turn on and load windows desktop after booting

An employee submitted a support ticket stating that her computer will not turn on.Which of the following troubleshooting steps should you take first? (Select two.)answerOpen the computer and replace the power supply.Make sure the keyboard and mouse are plugged in.Make sure the surge protector is turned on.Use a multimeter to test the power supply.Make sure the power cord is plugged into the wall.

To fix a problem you are having with your PC, you have determined that you must flash the computer's BIOS. Which of the following would MOST likely need to be completed prior to flashing the BIOS? (Select two.) answer Locate the flash utility or tool that was shipped with your computer. Test the memory to ensure that it is functioning properly. Create a backup of the hard disk in the event of a failure. Download the flash utility or tool from the manufacturer's website. Properly identify the motherboard.