You and your colleague, Paul, work in a busy department store. In the last week, Paul has been late to work by 45 minutes on three occasions. You have had to work extra hard to cover for him. This situation is beginning to irritate you, so you decide to take control and express your feelings by cursing and then saying to Paul, ‘I really don’t care about what is happening in your personal life, but I do care about my own needs, interests and concerns’. What style of communication are you using in this situation with Paul?Group of answer choicesAggressive.Manipulative.Submissive.Assertive.

Rahul, your colleague puts his personal needs before those of others. What is his communication behavior?APassiveBAssertiveCAggressiveDProgressive

During a meeting, a colleague becomes defensive and starts raising their voice when you provide constructive feedback on their work. Which of the following responses would be the most appropriate?Remain calm and argue your pointRemain calm, acknowledge their perspective, and suggest continuing the discussion at a later time when emotions have settledIgnore the situation and move on to the next agenda itemProvide a formal written warning to the colleague for their unprofessional behaviorI don't know

You are in a very important quarterly meeting with your team, and a coworker suddenly begins speaking off-topic about how much he dislikes his boss. In order to handle this situation with tact, what should your first step be?Select an answer:Report the comments to his boss right away.Cut him off as quickly as possible to eliminate distractions.Allow him to vent for a while. We all need it now and then."Decode" your coworker's message and try not to give an emotional response.

Sir, one senior colleague in my office mostly mocks and insults me in front of the other employees and staff. He admits that making a mockery and insulting me in front of the other employees and staff is like a time pass for him and nothing else. But, Sir, due to his activity, the problem is that the other employees and staff have learned that I am elementary and that anybody can mock and insult me. His activity sometimes irritates me because I cannot focus on my regular work(s) for hours(s) put together. Sir, please advise me on how to overcome this situation?Show less

How do you handle conflicts with colleagues or team members?Choose the best optionClear Response1 By avoiding confrontation2 By discussing the issue calmly and seeking resolution3 By complaining to management4 By getting even with the colleague in question