A project manager sends out an anonymous team survey for feedback after a customer reports they’re not happy with a product feature. Then, the project manager calls a team meeting to discuss the feedback in the survey. During the meeting, the project manager asks the team to use “we” language instead of “you” language. At the end of the meeting, the team discusses what lessons the team will carry into future work. Which three retrospective best practices are the project manager and team following?1 pointBe blameless with teammatesChange perspectiveDon’t focus only on the negative Use a time-boxed agenda
Question
A project manager sends out an anonymous team survey for feedback after a customer reports they’re not happy with a product feature. Then, the project manager calls a team meeting to discuss the feedback in the survey. During the meeting, the project manager asks the team to use “we” language instead of “you” language. At the end of the meeting, the team discusses what lessons the team will carry into future work. Which three retrospective best practices are the project manager and team following?1 pointBe blameless with teammatesChange perspectiveDon’t focus only on the negative Use a time-boxed agenda
Solution
The three retrospective best practices that the project manager and team are following are:
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Be blameless with teammates: The project manager is encouraging the use of "we" language instead of "you" language. This promotes a blameless culture where the focus is on collective responsibility rather than individual blame.
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Don’t focus only on the negative: The team is not just focusing on the negative feedback from the customer, but also discussing what lessons they can carry into future work. This shows that they are using the feedback as a learning opportunity rather than just focusing on the negative aspects.
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Change perspective: By sending out an anonymous survey and discussing the feedback in a team meeting, the project manager is encouraging the team to look at the situation from different perspectives. This can help the team to better understand the issue and come up with more effective solutions.
Similar Questions
Which of the following is a retrospective best practice?1 pointUse “you” language to communicate clearly and reduce confusion across the teamAssign blame so teammates know who did what wrongChange perspectives so that the team can better understand another person’s point of viewFocus on more negative aspects than positive so the team can improve more quickly
Which one of the following describes the way a project manager must conduct a retrospective?1 pointThe feedback should be shared before meeting about itThere is no way which must be followed, it entirely depends on your team and workplaceThe negative feedback should come before the positive feedbackEveryone on the team should talk about their successes
As a project manager, what is your role during a retrospective? Select all that apply.1 pointIdentify details to include in the retrospective documentStay silent and let team members lead the discussionEnsure all team members feel includedManage the tone of the discussion
Which of the following best describes the purpose of a retrospective? To help customers understand how the team worksTo help managers determine who to reward and who to penalizeTo help product owners prioritize items for the next iterationsTo help the team 'inspect and adapt'
What are the main purposes of a retrospective? Select all that apply.1 pointEncourage team-buildingPromote positive changesFacilitate improved collaboration Eliminate all team miscommunications
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