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Question 8Continual Process Improvement consists of which four (4) items?

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Question 8Continual Process Improvement consists of which four (4) items?

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Continual Process Improvement, a key component of many quality management systems, typically consists of the following four items:

  1. Plan: This step involves identifying an opportunity and planning for change. It includes defining clear, measurable and achievable goals, and developing a detailed plan to achieve them.

  2. Do: This step involves implementing the plan on a small scale, in a controlled environment. This allows for testing and monitoring of results.

  3. Check: This step involves reviewing the test, analyzing the results and identifying what was learned. It's about checking whether the plan is working or not.

  4. Act: This step involves taking action based on what was learned in the check step. If the plan was successful, it can be fully implemented. If not, the cycle is repeated with a revised plan.

These four steps are often referred to as the PDCA cycle (Plan-Do-Check-Act) and are repeated continuously for ongoing improvement.

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