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________ means that services cannot be seen, tasted, felt, heard, or smelled before they are bought.Select one:a.Service heterogeneityb.Service inseparabilityc.Service perishabilityd.Service intangibility

Question

________ means that services cannot be seen, tasted, felt, heard, or smelled before they are bought.Select one:a.Service heterogeneityb.Service inseparabilityc.Service perishabilityd.Service intangibility

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Solution

The correct answer is d. Service Intangibility. This term refers to the fact that services cannot be seen, tasted, felt, heard, or smelled before they are bought. This is one of the key characteristics that differentiates a service from a physical product.

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