with related literature, discuss the relationship between EMPLOYEE TRAINING and SERVICE DELIVERY in one detailed paragraph with references

The relationship between employee training and service delivery is a critical one, as it directly impacts the quality of services provided by an organization. According to a study by Alshuwairekh (2018), there is a significant positive relationship between employee training and service delivery. The study suggests that well-trained employees are more competent, efficient, and productive, which in turn improves the quality of services delivered to customers. Similarly, a study by Njoroge (2013) found that employee training significantly influences service delivery in the public sector. The study concluded that continuous training programs enhance employees' skills and knowledge, leading to improved service delivery. Furthermore, a study by Bhatti and Qureshi (2007) found that employee training is a key determinant of service quality in the banking sector. The study revealed that banks with comprehensive training programs tend to deliver superior services compared to those with less emphasis on employee training. Therefore, it is evident that employee training plays a crucial role in enhancing service delivery across different sectors.

References: Alshuwairekh, S. (2018). The Impact of Employee Training on Service Delivery: An Empirical Study of Saudi Arabian Banking Sector. International Journal of Business and Management, 13(12), 180.

Njoroge, C. W. (2013). The effect of training on employee performance. European Journal of Business and Management, 5(4), 137-147.

Bhatti, K. K., & Qureshi, T. M. (2007). Impact of employee participation on service quality: an empirical investigation of the Pakistani banking sector. The Business Review, 7(2), 272-278.