Multiple Select QuestionSelect all that applyWhen making decisions concerning bad news, you shouldMultiple select question.verbally attack anyone who questions your assumptions.evaluate your own emotions.remove defensiveness and favoritism from your judgment.collect information from different sources.

Multiple Select QuestionSelect all that applyHow can people boost their credibility when delivering bad news?Multiple select question.view the occasion opportunisticallytry to lessen the negative impact on others who are involvedtell the truth in difficult situationsbear responsibility for their own role in the situation

Multiple Select QuestionSelect all that applyWhy is it important to gather facts from a variety of sources so you can make fair, objective decisions before delivering bad news?Multiple select question.Although the situation might be upsetting, usually the solution should not be based on emotion.After collecting numerous facts, you can direct the focus away from yourself and onto others.Your initial interpretation of the situation might not be the only valid way to look at it.Since the consequences of the bad news might be severe, you should be sure of the facts and possible solutions.

Multiple Select QuestionSelect all that applyWhich of the following are recommended practices for written bad-news communications to customers?Multiple select question.Include the same basic elements as other bad-news messages.Use aggressive verbs and "you" statements.Point out alternatives the customer can control.Focus on the effect of customers' actions on the company.

Multiple Select QuestionSelect all that applyWhich of the following are ways in which you can make the situation better for recipients of bad news?Multiple select question.Assure recipients that they had no role in the problem.Deliver the news in a timely manner.Use the right mix of communication channels.Understand how the news affects recipients.

Multiple Select QuestionSelect all that applyDelivering bad news with the feelings of the recipient in mind involvesMultiple select question.explaining why the decision was made.stating the bad news quickly.keeping any buffer statement short.keeping the entire message indirect.