The process in ITIL where changes are released to an IT environment is called what?1 pointIncident ManagementChange ManagementProblem ManagementRelease Management

Log, Assign, Track, Categorize, Prioritize, Resolve and Close are all steps in which ITIL process?1 pointIncident ManagementProblem ManagementEvent ManagementChange Management

Question5Max. score: 2.00Explain the concept of change management in ITSM.Change management in ITSM is not necessary and can be ignoredChange management in ITSM is only focused on maximizing the impact on services and destabilizing the infrastructureThe concept of change management in ITSM involves managing changes to the IT infrastructure in a controlled and systematic manner to minimize the impact on services and maintain stability.Change management in ITSM involves making random and unplanned changes to the IT infrastructure

The process of analyzing the effect of a change on a system is called _____.dependency managementrequirements managementimpact analysischange management

Which ITIL process is responsible for managing requests from users?A. Incident ManagementB. Problem ManagementC. Change ManagementD. Request Fulfilment

Which two (2) processes are operational processes? (Select 2)1 pointChange ManagementIncident ManagementAvailability ManagementFinancial Management