Which two (2) processes are operational processes? (Select 2)1 pointChange ManagementIncident ManagementAvailability ManagementFinancial Management
Question
Which two (2) processes are operational processes? (Select 2)1 pointChange ManagementIncident ManagementAvailability ManagementFinancial Management
Solution
The two operational processes from the options provided are:
- Change Management
- Incident Management
These two are considered operational processes as they are involved in the day-to-day operations of an IT service. Change Management is the process responsible for controlling the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. Incident Management, on the other hand, is the process responsible for managing the lifecycle of all incidents. The primary objective of incident management is to return the IT service to users as quickly as possible.
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