Question:-Which of these is/are called Characteristics of the customer-centric organizations : (i) Use customer data to better understand and segment the customer base (ii).Engage with customers only in the beginning (iii).Recognize the customer only in Specific ChannelChoices:- i only ii only i and ii only All of the above
Question
Question:-Which of these is/are called Characteristics of the customer-centric organizations : (i) Use customer data to better understand and segment the customer base (ii).Engage with customers only in the beginning (iii).Recognize the customer only in Specific ChannelChoices:- i only ii only i and ii only All of the above
Solution
The correct answer is "i only".
This is because customer-centric organizations focus on understanding their customers' needs and preferences. They use customer data to better understand and segment their customer base, which allows them to tailor their products and services to meet their customers' needs.
On the other hand, engaging with customers only in the beginning (ii) is not a characteristic of a customer-centric organization. These organizations engage with their customers consistently and across various channels to build long-term relationships.
Similarly, recognizing the customer only in a specific channel (iii) is also not a characteristic of a customer-centric organization. These organizations strive to recognize and understand their customers across all channels.
Therefore, the statement (i) is the only one that describes a characteristic of a customer-centric organization.
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