A letter of enquiry is written to obtain……………….. Question 5 options: goodwill specific information positions contact information

A letter of enquiry is written to obtain……………….. Question 5 options: goodwill specific information positions contact information

To obtain ________________letters of enquiry Question 16 options: Information Something Everything

Which of the following letters inform the buyer or customer about the action that has been taken?a.Claim lettersb.Adjustment lettersc.Goodwill lettersd.Persuasive letters

This type of letter is used for obtaining information: Question 3 options: Letter of complaint Letter of enquiry Letter of invitation Cover letter

Complete the following by indicating which part of the letter the following information belongs in: Body/ Introductory paragraph/Closing paragraph/ Subject line/Letterhead/Closing NB: Write only the answer, for example: Closing paragraph • The 1) _____ starts the letter on a positive note to create goodwill. • The 2)_____ promotes goodwill by expressing your appreciation for the company’s co-operation and willingness to help. • In the 3)_____, you should explain the problem, providing all the relevant information. Describe the inconvenience or loss suffered. Suggest a solution to the problem or explain what you expect the other party to do. • The 4) _____: Yours sincerely / faithfully • You state the problem briefly in the 5)_____. Question 22 options: