Q2) Attempt any Four of the following. [4×2=8]a) State any two characteristics of MIS.b) State the phases of decision making process.c) Define CRM.d) Define DSS.e) How service is distinct from product?Q3) Attempt any Two of the following. [2×4=8]a) State and explain any two methods of data collection.b) Explain business organization model of ERP with neat diagram.c) Define knowledge. Explain various types of knowledge.Q4) Attempt any Two of the following. [2×4=8]a) Briefly explain information management.b) Explain various phases of Business process reengineering.c) What do you mean by requirement definition and description? State anytwo advantages of it.Q5) Attempt any ONE of the following. [1×3=3]a) Explain the various applications of value stream model of organization.b) Differentiate between Business Intelligence and Business Analytics.ooo

a) State any two characteristics of MIS.b) State the phases of decision making process.c) Define CRM.d) Define DSS.e) How service is distinct from product?

Q2) Attempt any four of the following: [4 × 2 =8]i) Define MIS and state its one objective.ii) State the various tasks involved in information management.iii) State the different phases of CRM.iv) Write any two benefits of EIS.v) Define financial MIS.

Q1) Attempt any Eight of the following. [8×1=8]a) Information systems that monitor the elementary activities and transactionsof the organizations are _______.i) management level system ii) operational level systemiii) knowledge level system iv) strategic level systemb) ______ is a combination of interviewing, surveying and observing.i) Focus groups ii) Interviewsiii) Documents iv) Recordsc) In VSM →symbol is used fori) Computerized information flowii) Manual information flowiii) Safety stockiv) Shipmentd) Which of the following is not true of BPR?i) Sometimes BPR is needed to lower costs.ii) Sometimes BPR is needed to increase qualityiii) Sometimes BPR is needed for changeiv) BPR tends to focus on incremental and gradual improvement.P.T.O.2[5826] - 604e) _____ is the first phase of CRM.i) Acquire ii) Enhanceiii) Retain iv) Vanishf) CMS stands for ____.i) Critical Management Systemii) Call Management Systemiii) Caution Management Systemiv) Communication Management Systemg) What is the heart of any ERP system?i) Information ii) Employeesiii) Customers iv) Databaseh) Which of the following is/are some of the main areas of operation ofDSS?i) Transaction Processingii) Production, finance and marketingiii) Executive support systemiv) Salesi) Expertise and experience of organizational members that has not beenformally documented is known as-i) knowledge sharingii) tacit knowledgeiii) organizational learningiv) organizational memoryj) Critical information for top management is provided by ______information system.i) expert ii) executiveiii) decision iv) managerial3[5826] - 604Q2) Attempt any Four of the following. [4×2=8]a) State any two characteristics of MIS.b) State the phases of decision making process.c) Define CRM.d) Define DSS.e) How service is distinct from product?Q3) Attempt any Two of the following. [2×4=8]a) State and explain any two methods of data collection.b) Explain business organization model of ERP with neat diagram.c) Define knowledge. Explain various types of knowledge.Q4) Attempt any Two of the following. [2×4=8]a) Briefly explain information management.b) Explain various phases of Business process reengineering.c) What do you mean by requirement definition and description? State anytwo advantages of it.Q5) Attempt any ONE of the following. [1×3=3]a) Explain the various applications of value stream model of organization.b) Differentiate between Business Intelligence and Business Analytics.ooo

[2 × 4 =8]i) What is uncertainty avoidance in organizational decision making process?ii) Differentiate between MIS and BPR.iii) Explain various characteristics of ERP systems.Q5) Attempt any One of the following: [1 × 3 =3]i) Explain the roles of information technology in BPR.ii) Explain in brief architecture of KMS.

Attempt any two of the following: [2 × 4 =8]i) Describe decision making process. (Simon's model)ii) Explain various steps of supply chain.iii) Explain different types of DSS