You are an IT technician for your company. A coworker calls your department and asks for help fixing his malfunctioning internal Blu-ray drive, which he installed himself. When you arrive, you unplug and then open the employee's computer. As you begin to examine his computer, the employee begins to describe the steps he has taken to install and troubleshoot the issue on his own. You examine all of the connectors and discover that the employee forgot to connect the Blu-ray drive's power cable. You comment on this to the employee by saying, "Here's this issue. The power cable isn't connected. You should really take more time to make sure components are properly installed before calling me." At that moment, another coworker calls your cell phone. The ringing of the phone distracts your thoughts, and while the owner of the computer is still explaining the troubleshooting steps already completed, you quickly connect the power to the device and close the computer. A quick test determines that the device is now working. Which of the following professionalism principles is the technician failing to follow? (Select two.) answer Avoiding being judgmental Argue with customers and/or be defensive Actively listening Talking to coworkers while interacting with customers Allow the client to speak and avoid interrupting

A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?

A user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician checks the workstation and makes sure that the cable is firmly connected between the hard drive and the motherboard. What is another likely cause of the problem?(1 Point)

You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning.Which of the following actions should you perform next?answerDocument the problem.Determine whether escalation is required.Fix the problem.Create an action plan.

You are assisting a laptop user. While the user was away from their desk, the laptop powered off. The user was in the middle of working on a file and forgot to save changes. Can you reassure the user and advise on the best course of action?

Leslie encountered a blue screen on her monitor while doing her usual work. She did not press or configure anythingin her setup. There are two (2) options she could do, fix the monitor herself or request a ticket through the company’sITSM system. Which of the options can bring a more effective result?