What areas of the project went well, according to the customer survey results? Select all that apply.1 pointCustomers enjoyed extended time at the tablesCustomers found the checkout process quick, easy, and secure78% of the customers signed up for the newsletter on the tablets12% of customers experienced technical issues with the tablets

What areas of the project were considered a success during the test launch, according to the retrospective review?1 pointTable turn time stayed about the sameTickets were easy to track and came through at a good pace72% of customers reported that their orders were correctGuests seemed to get the hang of the tablets

Which of the following are examples of good evaluation questions you could ask about customer satisfaction with the tablet project? Select all that apply.1 pointAre customers receiving the correct orders?Does the waitstaff enjoy using the tablets?Which customers are posting about their experiences on social media?Are customers having a better dining experience with the tablets?

What are some ways that Peta and Deanna agree to measure the customer satisfaction quality standard for the tablet project? Select all that apply.1 point80% email capture and restaurant newsletter opt-in98% order accuracyAn average table turn time of 45 minutesLobby wait time of under 10 minutes

Which of the following evaluation indicators can help answer the evaluation question, “Are the tablets functioning properly?” Select all that apply.1 pointAppetizer sales increase by 10% 98% of customers who use tablets receive the correct orderWaitstaff can log into their tablet accounts on the first tryTablet error logs report a maximum of one error per shift

Imagine you come across the following information in your online research:“Tablets increase customer confidence that their credit card information won’t be stolen when they understand that transactions take place through a secure portal at the table.”  What tasks could you create from this finding that would help with the tablet rollout project? Select all that apply.1 pointCreate messaging about payment portal security to display on the tabletsInclude payment security talking points in waitstaff trainingPartner with a credit card company to offer discountsEncourage all customers to use cards even when seated at tables without tablets