What is the level of analysis that should be used when identifying user goals?

The level of analysis that should be used when identifying user goals is typically the system level. Here are the steps:

1. Identify the User: The first step is to identify who the user is. This could be a specific individual, a group of people, or even an organization.

2. Understand the User's Needs: Once the user is identified, the next step is to understand their needs. This could involve conducting interviews, surveys, or observing the user in their natural environment.

3. Define the Goals: After understanding the user's needs, the next step is to define the user's goals. These goals should be specific, measurable, achievable, relevant, and time-bound (SMART).

4. Analyze the Goals: The next step is to analyze these goals at the system level. This involves understanding how the user interacts with the system, what tasks they perform, and what outcomes they expect.

5. Refine the Goals: Based on the analysis, the goals may need to be refined. This could involve making them more specific, adjusting the expected outcomes, or even redefining the user's needs.

6. Implement and Test: Finally, the goals should be implemented and tested. This could involve creating a prototype, conducting user testing, and gathering feedback to further refine the goals.