Politely end the discussion with the customer before assisting at the till. Once the queue has eased off, spend time making the display look good.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery Effective

Politely end the discussion with the customer before doing your best with the display and rushing over to support on the till.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveCarry on advising the customer until the conversation has run its course before moving onto the other tasks.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery Effective

You’re the only person on the tills, and the queue is getting longer. You know your other colleagues are busy with customers, or are in the stockroom, but you also know these customers here must be served.Please tell us how effective you think each of these approaches would be: 83%Ring the bell which calls your colleagues to the till, as you want to reduce the queue as fast as possible.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveApologise to the customers and explain that you are reducing the queue as quickly as possible.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveAssess how long the queue is, as you know how busy your colleagues are and you don’t want to disturb their tasks unless necessary.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveNEXT

As you arrive on-site to fix an issue, you are met by a frantic employee who immediately details how critical the issue is and how important it is to fix it as quickly as possible. Having seen this same issue many times, you say to the customer, "Stop worrying. I know what I'm doing." Which of the following professionalism principles are you failing to follow? answer Avoid dismissing customer problems. Avoid an argument with the customer. Avoid being judgmental. Maintain a positive attitude.

Let the customer know the item is out of stock and apologise for the inconvenience. Offer to order it online or check the near-by stores.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveLet the customer know the item is out of stock, and tell them when the next delivery is so they can buy it later.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveLet the customer know the item is out of stock and apologise for the inconvenience. Suggest that they try to order it online.Not EffectiveSlightly EffectiveFairly EffectiveEffectiveVery EffectiveNEXT

How can customer complaints be beneficial in the design process?*