Manuals and policy statements are referred to as:Select one:a.Upward communicationb.Horizontal communicationc.Downward communicationd.None of the above
Question
Manuals and policy statements are referred to as:Select one:a.Upward communicationb.Horizontal communicationc.Downward communicationd.None of the above
Solution
The correct answer is c. Downward communication.
This is because manuals and policy statements are typically created by those at higher levels in an organization (such as managers or executives) and are then distributed to lower-level employees. This flow of information from higher levels to lower levels is known as downward communication.
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