Select all that applyThe Internet allows a company to provide customers easy access to:Multiple select question.research information about their productscommunicate with them directlydelay responses to problemsinform them of product problems

Select all that applyThe Internet requires organizations to restructure to:Multiple select question.learn from customer interactionsuse IT staff to create easy-to-manage interactions with traditional departmentsretain original company departments and methods

Select all that applyWhich pieces of information should be communicated to customers through a company's website?Multiple select question.Features of products and servicesWhere customers can purchase productsReviews of products or servicesContact information for competitors

Select all that applyWhat are reasons for a company to favor Internet retailing?Multiple select question.to lower costs for end usersto improve business relationships with wholesalersto increase brand recognitionto lower distribution costs

Select all that applyTo help establish trust in the customer relationship, salespeople mustMultiple select question.know their products thoroughlyknow their competitors' product thoroughlyknow the size of their territory thoroughly

Select all that applyWhich of the following allow a company to sell directly to customers effectively?Multiple select question.conducting sales through a company websiteteaming up with rivals to lower pricesmaintaining a direct sales staffasking for better prices from dealers