Hospitality SectorA sales manager in the hospitality industry is responsible for maximizing a hotel's revenues by developing programmes to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities.Which of the following, according to you, must be the responsibility of the sales manager for a hotel?1. The manager must gain a deep understanding of the needs and attitudes of a hotel's customers2. The manager is responsible for coordinating with the hotel staff to ensure customers are satisfied with the facilities provided to them during their stay3. The manager has to collaborate with the marketing team, and ensure that the promises made in the promotional material are delivered to the customers1 only1 and 2 only2 and 3 only1, 2 and 3

Hotel facilities management policy and procedure guidelines encompass the duties of the operations manager, who is tasked with maintaining and safeguarding the hotel's assets.Which of the following is a key responsibility of a hotel operations manager as outlined in the facilities management policy and procedure guidelines?Question 5Select one:a.Training staff on customer serviceb.Marketing and promotionsc.Planning events and conferencesd.Maintaining and protecting hotel assets

#9What is the #1 function of any hotel?A. Make a profitB. Decrease turnoverC. Sell conventionsD. Sell roomsE. Provide an outstanding guest experience

Which of the following descriptions best matches the CONTROLLING responsibility of management?Group of answer choicesThe business systems make sure that staff can only give discounts up to 15%Management are considering where to open their next retail storeManagement review the bank statement to determine whether they have sufficient cash to pay liabilities

Roles of a sales managerWhich of the following individuals ideally acting on behalf of an FMCG company performs all of the following activities:ProspectingDirectly communicating with customersInformation gatheringA public relations officerA marketing managerA salespersonA copywriter

Sales ManagementMatch the aforementioned activities with the following responsibilities of the sales manager.Man managementChannel managementTerritory management Scenario 1: Channel managementScenario 2: Territory management Scenario 3: Man managementScenario 1: Man managementScenario 2: Territory managementScenario 3: Channel managementScenario 1: Territory managementScenario 2: Channel managementScenario 3: Man management