#9What is the #1 function of any hotel?A. Make a profitB. Decrease turnoverC. Sell conventionsD. Sell roomsE. Provide an outstanding guest experience

The primary function of any hotel is E. Provide an outstanding guest experience. While making a profit, selling rooms, and hosting conventions are all important aspects of running a hotel, none of these can be achieved without first ensuring that guests have an excellent experience. A hotel's reputation is built on the quality of its guest experience, and a strong reputation can lead to increased bookings, repeat customers, and positive word-of-mouth, all of which can contribute to the hotel's profitability.