A bank asks customers to evaluate the drive-thru service as good, average or poor. Which level of measurement is this classification?Select one:A. IntervalB. OrdinalC. RatioD. Nominal
Question
A bank asks customers to evaluate the drive-thru service as good, average or poor. Which level of measurement is this classification?Select one:A. IntervalB. OrdinalC. RatioD. Nominal
Solution
The level of measurement for this classification is B. Ordinal. This is because the categories of good, average, and poor represent an ordered scale of measurement, where 'good' is better than 'average', and 'average' is better than 'poor'. However, the differences between the categories are not quantifiable or equal, which is why it is not an interval or ratio level of measurement. Nominal level of measurement is used for categories that do not have an inherent order, which is not the case here.
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