Internal employees or external consultants who pose as customers in on-site visits, over the telephone, or online to determine how well customers are being served are known as ________Blank.Multiple Choicemystery shopperslobbyistsjobberscategory captains

2. Truth About Customer ServiceSkip to questionTruth About Customer Service Office worker exhibits different degrees of customer service when dealing with external and internal customers. Supervisor provides performance feedback following customer encounters. Click the ►Play button to watch the video. Then, answer the questions that follow. 2a. Which of the following is an example of…Which of the following is an example of Joe’s external customer?Multiple ChoiceNick, Joe’s bossMrs. Vogel, the patientDr. Smith, the physiotherapistMs. Pam, Joe’s co-worker

Which of the following people is an example of a final customer?Multiple choice question.Someone who sells a table on CraigslistSomeone who buys a lamp at TargetSomeone who delivers takeout food from a restaurantSomeone who buys flour for a bakery

To promote a positive service culture, customer service professionals should always ________Blank.Multiple Choiceview vendors and suppliers as salespeople whose only purpose is to serve themfocus on taking a one-time service or sales opportunity approach instead of developing an ongoing relationship with customersbe well versed in the many facets of their organization and its operation, related industry topics, and the competitionuse "they" language when dealing with customers

To ensure the success of an organization's customer service, service professionals should ________Blank.Multiple Choicecontinually reevaluate what they do when dealing with customerscommunicate the organization's internal policies, practices, or politics to customersfocus on attracting new customers rather than trying to retain existing customersalways use "they" language when dealing with customers

_____ customers are organizations such as corporations; small businesses; government agencies; wholesalers; retailers; and nonprofit organizations, such as hospitals, universities, and museums.Group of answer choicesC2CB2BP2PB2C