There are not enough delivery drivers to ensure all Plant Pals orders are delivered on time. You ask your HR Specialist to hire more drivers. How do you categorize this issue?1 pointResolvedOwnedAcceptedMitigated
Question
There are not enough delivery drivers to ensure all Plant Pals orders are delivered on time. You ask your HR Specialist to hire more drivers. How do you categorize this issue?1 pointResolvedOwnedAcceptedMitigated
Solution
This issue can be categorized as "Owned". This is because you have taken responsibility for the problem and initiated action to resolve it by asking the HR Specialist to hire more drivers.
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Recall the On the Spot courier service introduced in Chapter 2 (Week 2 Tutorial case study). The details of the package pickup and delivery process are described here. When Bill got an order, only on his phone at first, he recorded when he received the call and when the shipment would be ready for pickup. Sometimes, customers wanted immediate pickup; sometimes, they were calling to schedule a later time in the day for pickup. Once he arrived at the pickup location, Bill collected the packages. It was not uncommon for the customer to have several packages for delivery. In addition to the name and address of the delivery location, he also recorded the time of pickup. He noted the desired delivery time, the location of the delivery, and the weight of the package to determine the courier cost. When he picked up the package, he printed out a label with his portable printer that he kept in the delivery van. At first, Bill required customers to pay at the time of pickup, but he soon discovered that there were some regular customers who preferred to receive a monthly bill for all their shipments. He wanted to be able to accommodate those customers. Bills were due and payable upon receipt. To help keep track of all the packages, Bill decided that he needed to scan each package as it was sorted in the warehouse. This would enable him to keep good control of his packages and avoid loss or delays. 4/4 ITECH2002 - Systems Modelling The delivery of a package was fairly simple. Upon delivery, he would record information about when the delivery was made and who received it. Because some of the packages were valuable, it was necessary in those instances to have someone sign for the package upon delivery. Question 8. From this description as well as the information from Chapter 2 (week 2 tutorial case study), identify all the actors who will be using the system. Question 9. Using the actors who you identified in question 9, develop a list of use cases based on the user goal technique. Draw a use case diagram for these use cases. Question 10. Using the event decomposition technique for each event you identify in the description here, name the event, state the type of event, and name the resulting use case
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