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1. Explain the significance of report writing? what are its types and briefly enumerate the steps involved in report writing? You are the sales manager of a company manufacturing soaps and detergents. Draft a report on the recent decline in the sale of your product and give some concrete suggestions for boosting sales. 2. Discuss the essential elements of a business writing. M/S Soni co. has not paid balance amount of Rs 30, 00, 000 despite repeated reminders. Write a letter appealing to their credit reputation and urging them to do the needful in 2 weeks? (10) 3. Define etiquette and elaborate on What are the etiquettes needed for - a. Business Communication b. Social life c. Professional life 4. “Listening plays a vital role in all types of communication, sometimes superseding the importance of speaking.” Explain the above statement with the principles, barriers and do’s of effective listening 5. Arthur is an accounting specialist in his organization with over 15 years of experience. Because of recent changes in tax law, the organization will have to adjust how it reports and calculates certain expenses. Arthur has been assigned to give an office-wide training session to about 50 people. He has indicated that he has very little public speaking experience, and isn't that comfortable being the center of attention. It is obvious that Arthur knows his stuff. But his presentation is a little on the boring side. Even Arthur thinks it's boring! His words are clear, but his tone is monotonous. Also, he has arranged the presentation as a series of 10 5 5 unconnected pieces of information. Arthur needs a little help in structuring his material. He also needs some help coming out of his shell, so that when he speaks to the audience, it's more like he's telling his friends a story than presenting on tax law changes. Being an expert in the field of effective public speaking, kindly help Arthur in the following areas. a. Develop strategies to use his voice and presentation effectively. b. Formulate effective ways to use body language while speaking? c. Write the importance of personal appearance in general communication scenario

Question

  1. Explain the significance of report writing? what are its types and briefly enumerate the steps involved in report writing? You are the sales manager of a company manufacturing soaps and detergents. Draft a report on the recent decline in the sale of your product and give some concrete suggestions for boosting sales.
  2. Discuss the essential elements of a business writing. M/S Soni co. has not paid balance amount of Rs 30, 00, 000 despite repeated reminders. Write a letter appealing to their credit reputation and urging them to do the needful in 2 weeks? (10)
  3. Define etiquette and elaborate on What are the etiquettes needed for - a. Business Communication b. Social life c. Professional life
  4. “Listening plays a vital role in all types of communication, sometimes superseding the importance of speaking.” Explain the above statement with the principles, barriers and do’s of effective listening
  5. Arthur is an accounting specialist in his organization with over 15 years of experience. Because of recent changes in tax law, the organization will have to adjust how it reports and calculates certain expenses. Arthur has been assigned to give an office-wide training session to about 50 people. He has indicated that he has very little public speaking experience, and isn't that comfortable being the center of attention. It is obvious that Arthur knows his stuff. But his presentation is a little on the boring side. Even Arthur thinks it's boring! His words are clear, but his tone is monotonous. Also, he has arranged the presentation as a series of 10 5 5 unconnected pieces of information. Arthur needs a little help in structuring his material. He also needs some help coming out of his shell, so that when he speaks to the audience, it's more like he's telling his friends a story than presenting on tax law changes. Being an expert in the field of effective public speaking, kindly help Arthur in the following areas. a. Develop strategies to use his voice and presentation effectively. b. Formulate effective ways to use body language while speaking? c. Write the importance of personal appearance in general communication scenario
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Solution

  1. Report writing is significant as it helps to document details and facts related to a particular subject or event. It aids in decision-making, problem-solving, and tracking progress. Types of reports include analytical reports, informational reports, research reports, etc. Steps in report writing include: understanding the requirements, gathering information, organizing the data, writing a draft, revising and finalizing the report. As a sales manager, the report on the decline in sales would include an analysis of the reasons for the decline, a comparison with previous periods, and suggestions for improvement such as promotional campaigns, improving product quality, etc.

  2. Essential elements of business writing include clarity, conciseness, correctness, courtesy, and coherence. A letter to M/S Soni Co. would be polite yet firm, reminding them of their outstanding balance and the importance of maintaining a good credit reputation. It would also include a deadline for payment.

  3. Etiquette refers to the set of rules or customs that guide social behavior. In business communication, etiquette includes being respectful, listening actively, and responding promptly. In social life, it involves being polite, respecting others' personal space, and being considerate. In professional life, it includes dressing appropriately, being punctual, and maintaining a professional demeanor.

  4. Listening is crucial in communication as it helps to understand the other person's perspective, build rapport, and solve problems. Barriers to effective listening include distractions, preconceived notions, and emotional bias. Effective listening involves being attentive, showing empathy, and providing feedback.

  5. For Arthur, he can improve his presentation by varying his tone, using visual aids, and connecting the information in a logical sequence. He can use body language such as gestures and facial expressions to engage the audience. Personal appearance is important as it creates the first impression and can influence how others perceive us. Arthur should dress professionally and maintain good personal hygiene for his presentation.

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