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Imagine that a company posts new content on its social media channels. Next, they want to find out how customers feel about their business. The company can then decide how to respond. Which one of the five pillars of social media marketing does this represent? 1 pointPaid social mediaStrategyPlanning and publishing Listening and engagementAnalytics and reporting

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Imagine that a company posts new content on its social media channels. Next, they want to find out how customers feel about their business. The company can then decide how to respond. Which one of the five pillars of social media marketing does this represent? 1 pointPaid social mediaStrategyPlanning and publishing Listening and engagementAnalytics and reporting

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Solution

To determine how customers feel about their business based on the new content posted on their social media channels, the company is engaging in the pillar of social media marketing known as "Listening and engagement." This pillar involves actively monitoring and analyzing customer feedback, comments, and conversations on social media platforms to gain insights into customer sentiment and preferences. By listening and engaging with customers, the company can gather valuable information to inform their response and make strategic decisions.

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