Which of the following questions would you ask in a user satisfaction survey in order to determine the NPS?Question 11Select one or more:a.Do you like the product?b.How likely are you to recommend this product to your friends?c.What features would you add to the product?d.Was the product useful?CheckQuestion 11

Imagine that a meal kit service pilots a new line of customizable recipes for different dietary needs. One of the evaluation questions about the pilot’s outcome is: “How satisfied are our customers with the new recipes?” Which of the following survey questions would be most useful to answer the evaluation question?1 pointDo we offer enough high-protein options to fit your active lifestyle?How many of our new recipes would you make again?How often do you use our meal kits?Why is our best-selling pasta primavera your favorite recipe?

Question 3What are some key questions a designer can ask to evaluate user experience? Select all that apply.1 pointDoes the product meet sales and marketing goals?Does the product solve the user’s problem?Is the product easy to use?Is the product equitable?

Question 9Which of the following inquiries are leading questions? Select all that apply.1 pointWhat do you enjoy most about our service?How satisfied were you with our customer representative?In what ways did our product meet your needs?How did you learn about our company?

Certain evaluation questions help improve a product or service while others help measure and compare. Which three of the following questions can help you improve?1 pointWhat are the most common participant reactions?Which goals are we meeting?What were the costs?What were the results?What works and what doesn’t?

If you are going to administer a survey to collect data you need, what type of question would help you collect customer preferences on different product types?Open-ended questionLikert scaleMultiple choice question