Which goals are suggested or implied by the supporting materials? Select all that apply.1 pointDecrease employee burnout and turnoverReduce the number of negative customer reviewsReduce the size of the kitchen staffAdjust the restaurant layout to increase efficiency

Which of the following is an example of a measurable goal?1 pointImprove table service productivity and efficiency by installing tabletop menu tablets at the start of Q2Decrease table turn time by improving ticket order flowImprove back-of-house employee satisfactionReduce food waste by 25% by the end of Q2

Human, regulatory, technological, and environmental factors are most likely to influence the design of*1 pointA. employee leave policies.B. project due dates.C. office visitation guidelines.D. business processes.

Which of the following pieces of information from the supporting materials is appropriate for the project summary? Select all that apply.1 pointThe pilot will roll out in the bar area of each restaurantA detailed timeline of the project’s tasks and milestonesPlans to expand the tablet rollout to all Sauce & Spoon locationsThe Sauce & Spoon locations selected for the rollout

What is a key component of a feasibility report?  A. Financial projections  B. Employee satisfaction  C. Product features  D. Market trends

17.Question 17What would an organization use to reduce the risks of investing resources in a training program that may or may not be effective?1 pointA post-evaluation testAn after-action review A pilot test A learning test18.Question 18After employees complete a customer service training program, a treatment and control group complete a post-training assessment to measure their customer service skills. What is this method known as? 1 pointSurvey researchExperimental designPerformance analysis Solomon four-group design19.Question 19What goal-setting tool helps organizations ensure their goals are clear, specific, and feasible?1 pointSMART goalsAchievable targetsOrganizational resolutions Team goals 20.Question 20How do you calculate training costs per employee? 1 pointNumber of training hours divided by the number of employees Average salary divided by the number of employees Total cost of training divided by the number of employeesTotal revenue divided by the number of employees21.Question 21An HR specialist determines the amount of time and effort employees put into the learning process. How might they measure learner engagement? Select all that apply.1 pointAttendance records InterviewsPerformance dataSurveys 22.Question 22A graduate applies for a job, accepts a job offer, and chooses a career in marketing. What career development phase are they in? 1 pointAssessment PreparationInvestigationCommitment 23.Question 23An individual uses techniques, resources and strategies to plan, manage and advance their career in sales. What are these referred to as a whole?1 pointJob selection process Candidate review processCareer development toolsCareer exploration 24.Question 24Which stage of Bloom’s taxonomy do learners differentiate, organize, relate, compare and contrast, or test their knowledge through critical thinking skills?1 pointApply Understand RememberAnalyze25.Question 25Which of the following types of simulation training would an HR manager use for training employees? 1 pointIndependent learning Vestibule trainingLecture-based training Apprenticeship 26.Question 26Fill in the blank: _____ employees through different departments and job functions allows the employees to better understand the organization’s operations and how different departments interact.1 pointPromoting Rotating Pairing Hiring 27.Question 27Which of the following characteristics are common in adult learning programs? Select all that apply. 1 pointExperientialGoal-orientedSelf-directedPassive 28.Question 28True or False: Tactile, or kinesthetic learners learn best by doing and experiencing information.1 pointTrue False29.Question 29What type of software automates and manages processes such as compensation and performance management?1 pointHuman resources systems Employee tracking systems Performance evaluation tools Talent management systems30.Question 30What type of software automates and manages processes such as compensation and performance management?1 pointHuman resources systemsPerformance evaluation toolsTalent management systemsEmployee tracking systems