When a bank offers web self-service for customers to answer their questions, the primary outcome is:Select one:a. reduces costsb. manages risksc. creates a new opportunityd. adds value
Question
When a bank offers web self-service for customers to answer their questions, the primary outcome is:Select one:a. reduces costsb. manages risksc. creates a new opportunityd. adds value
Solution
The primary outcome when a bank offers web self-service for customers to answer their questions is: a. reduces costs. This is because the bank can save on resources that would otherwise be used to handle customer inquiries, such as staff time and phone lines. This does not necessarily manage risks, create new opportunities, or add value beyond improving customer service efficiency.
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