Hi,I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions.Can you help us understand why? The vendor’s performance metrics are below.Thank you,Carlos HendersonTaskInstructionsThe percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions.MetricMonth 1Month 2Month 3% Customer Questions+8%+10%+12%% Shipped On Time-10%-7%-5%% Shipped Incorrectly+2%+4%+4%% Discounted+18%+18%+14%Units Shipped (Thousands)8085100Question 1 of 4How impactful was high shipping demand on customer questions?

To determine the impact of high shipping demand on customer questions, we need to look at the "Units Shipped" metric.

In Month 1, 80,000 units were shipped. In Month 2, this increased to 85,000 units, and in Month 3, it further increased to 100,000 units. This shows a consistent increase in the number of units shipped each month.

At the same time, the percentage of customer questions also increased each month: +8% in Month 1, +10% in Month 2, and +12% in Month 3.

This correlation suggests that the high shipping demand could have been a factor in the increase in customer questions. As the number of units shipped increased, it's likely that the number of potential issues or queries related to shipping also increased, leading to more customer questions.

However, it's important to note that correlation does not necessarily imply causation. Other factors, such as the percentage of orders shipped incorrectly and the percentage of orders shipped on time, could also have contributed to the increase in customer questions.