Multiple Select QuestionSelect all that applyWhen is it usually acceptable to provide written notice of bad news to external partners? (Choose every correct answer.)Multiple select question.If you are replying to a written requestWhen your audience prefers corresponding in written formWhen the bad news is not severeAs long as you do not follow up with a visit or phone call

Multiple Select QuestionSelect all that applyWhich of the following are recommended practices for written bad-news communications to customers?Multiple select question.Include the same basic elements as other bad-news messages.Use aggressive verbs and "you" statements.Point out alternatives the customer can control.Focus on the effect of customers' actions on the company.

Multiple Select QuestionSelect all that applyWhich of the following are ways in which you can make the situation better for recipients of bad news?Multiple select question.Assure recipients that they had no role in the problem.Deliver the news in a timely manner.Use the right mix of communication channels.Understand how the news affects recipients.

Multiple Choice QuestionIt makes sense to provide bad news in writing to someone when youMultiple choice question.are replying to a written request.are providing an informal notice.have worked with the person for a long time.have bad news with a high level of severity.

Multiple Select QuestionSelect all that applyYou should review bad-news messagesMultiple select question.to make sure you are being respectful.before the bad news is sent.only if they affect people outside your organization.because recipients may misinterpret the news.

Multiple Select QuestionSelect all that applyDelivering bad news with the feelings of the recipient in mind involvesMultiple select question.explaining why the decision was made.stating the bad news quickly.keeping any buffer statement short.keeping the entire message indirect.