What is the primary goal of surface acting?  To enhance emotional labor   To increase emotional intelligence   To suppress true emotions   To genuinely feel and express emotions

Emotional labour is a potential factor of stress in the workplace. Which of the followings statements are correct?Question 5Answera.Surface acting leads to less exhaustion, higher service performance and higher job satisfaction than deep acting.b.Surface acting means to put on a mask. People adjust their emotional response by suppressing, amplifying, or faking emotions.c.Emotional labour is often present in service oriented jobs.d.Deep acting involves an adjustment of one’s actual feelings.

Emotional intelligence reflects the ability to: (Choose every correct answer.)Multiple select question.monitor your and others' feelings and to use this information to guide your thinking and actionsuse emotions and emotional knowledge to enhance thoughtbelieve that you can accomplish most things in your job successfullycarry out accurate reasoning about emotions

emotional intelligence

As an individual moves up in the organisational hierarchy, the positive effect of emotional intelligence on coping with situations and doing tasks in effective ways increases. This statement is given by which author?  A. Moghadam, Tehrani & Amin  B. Goleman  C. John Mayer  D. Peter Salovey

Acting together, what is there role and why is this important