As an individual moves up in the organisational hierarchy, the positive effect of emotional intelligence on coping with situations and doing tasks in effective ways increases. This statement is given by which author?  A. Moghadam, Tehrani & Amin  B. Goleman  C. John Mayer  D. Peter Salovey

The origins of emotional intelligenceThe trait, ability and mixed models of emotional intelligenceHow to measure emotional intelligenceCriticisms of emotional intelligence researchHow emotional intelligence can be applied in organisational settingsEmotional intelligence interventions

Emotional intelligence reflects the ability to: (Choose every correct answer.)Multiple select question.monitor your and others' feelings and to use this information to guide your thinking and actionsuse emotions and emotional knowledge to enhance thoughtbelieve that you can accomplish most things in your job successfullycarry out accurate reasoning about emotions

Which component of emotional intelligence refers to recognizing one's own emotions and their effects?Self-awarenessSocial awarenessSelf-managementRelationship management

The component of emotional intelligence known as _____ consists of empathy and organizational intuition, the ability to understand how your emotions and actions affect others within the organization.Multiple choice question.self-managementrelationship disintegrationsocial awarenessrelationship management

Why is it important to manage employees as individuals who have different personalities and circumstances?Multiple choice question.To increase employees' emotional intelligenceTo appear intimidating to employeesTo elicit respect from employeesTo influence the way employees behave