Which step in the performance management cycle involves setting clear performance expectations and goals?a.Performance improvementb.Performance feedback.c.Performance evaluation.d.Performance planning.

Which of the following is true about performance management?a.Effective performance management ensures that employees and managers judge each other’s qualifications and how corporate strategy and objectives impact on their roles, behaviors, interactions, rewards and careers.b.Performance management is the strategic and short term approach to increasing the effectiveness of organizations by improving the performance of people who work in themc.Performance management is a means of getting better results by understanding and managing performance within an agreed framework of planned goals, standards and competency requirements.d.Performance management a continuous and much narrower, more comprehensive and more natural process of management that clarifies mutual expectations, emphasizes the support role of managers who are expected to act as coaches rather than judges and focuses on the future.

Definition of performance management, and how the theories shaped the performancemeasurements

1.Question 1Neri at Urban Attire is helping their team write a job description for an associate the company wants to hire. Which of the following skills can be described as setting goals, measuring progress, and rewarding or correcting performance for employees?1 pointPerformance evaluationPerformance managementExpectation managementEmployer management2.Question 2“Define performance expectations” and “measure and evaluate performance” are the first two steps of the performance management cycle. Which of the following are the other steps? Select all that apply. 1 pointAdjust pay scalesConduct trainingsAdjust or continue behavior Provide feedback3.Question 3Fill in the blank: __________ involves the following steps: set objectives, create action plans, review performance, and assess performance and reward meeting objectives.1 pointManagement by objectivesMotivation by objectiveManagement by subjectMotivation by subject4.Question 4Fill in the blank: The _______ performance appraisal method judges the performance of individual employees in relation to other employees.1 pointratingbehavioralnarrativecomparison5.Question 5Which of the following types of discipline involves steps that become more severe and are designed to change an employee's inappropriate behavior?1 pointIncremental disciplineProgressive disciplinePositive disciplinePlanned discipline6.Question 6Which of the following are reasons to keep good documentation of disciplinary records? Select all that apply.1 pointAllows the manager to think carefully prior to actionProvides a record that protects the employerEstablishes a pattern of behaviorAllows managers to terminate employment at any time7.Question 7Fill in the blank: Employment ______ is a practice that allows employers to fire employees without giving a reason, as long as the reason isn't illegal.1 pointat discretionat willpro temporeunder contract8.Question 8Fill in the blank: Differences among individuals in professional or personal goals, work style, and communication preferences can cause ______ conflict.1 pointvalueexternalorganizationalinterpersonal9.Question 9Which of the following are ways an organization can attempt to avoid dangerous workplace conflicts? Select two that apply. 1 pointFocusing on preventionHaving a strict “one-strike” policy for any infractionOnly hiring candidates with internal referencesHaving a response plan10.Question 10Fill in the blank: The _____ relies on instances of especially good or poor employee performance.1 pointBOS scalegraphic rating scalecritical incident methodBARS appraisal system

Which of the following is the foundation of performance management? Select an answer: crafting a clear performance improvement plan (PIP) delivering corrective feedback setting a clear promotion policy setting clear performance expectations

The following are the best practices while evaluating the performances based on the goals and objectives except:Question 17Answera.Planning must begin at the lower management level and should be filtered up through the organizationb.Goals and objectives must inspire, challenge, and stretch employees’ capabilitiesc.Employee participation and goal attainment must be supported through the reward systemd.The performance management system must be modified over time to meet the organization’s changing needs