Define the term ‘quality’.
Solution
La calidad se refiere al grado en que un conjunto de características inherentes cumple con los requisitos. En términos más simples, es la medida de excelencia o el estado de ser libre de defectos, deficiencias y variaciones significativas. La calidad puede aplicarse a productos, servicios, procesos y sistemas, y se evalúa en función de la capacidad de satisfacer las necesidades y expectativas de los clientes o usuarios.
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