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When a resident’s behavior looks like it may become harmful, what is the FIRST thing that you should do?Gently shift the resident’s attention onto something else.Step in and stop it.Point out another area, thing, or activity.Tell the resident that they must not do what they are doing.

Question

When a resident’s behavior looks like it may become harmful, what is the FIRST thing that you should do?Gently shift the resident’s attention onto something else.Step in and stop it.Point out another area, thing, or activity.Tell the resident that they must not do what they are doing.

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Solution

The FIRST thing you should do when a resident's behavior looks like it may become harmful is to gently shift the resident's attention onto something else. This approach is non-confrontational and can help to de-escalate the situation.

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