If someone tells you they just got a call 10 minutes ago, you should:  *1 pointHang up immediatelyPut them on a DNC listApologize and do your best to finish the verificationNone of the above

8.  True or False:  Select one for each scenario*4 pointsTrue FalseYou may not give any consumer’s telephone number to any other organization. Consumers with an existing business relationship cannot request to be put on a DNC list. During every call, you must identify yourself and provide the customer with the customer service number of the company if requested. If someone hangs up on you, as soon as you identify yourself, they should be put on a DNC list. You may not give any consumer’s telephone number to any other organization. Consumers with an existing business relationship cannot request to be put on a DNC list. During every call, you must identify yourself and provide the customer with the customer service number of the company if requested. If someone hangs up on you, as soon as you identify yourself, they should be put on a DNC list.

While on the phone, if you are in the middle of a conversation, a tone will alert you to another call coming in. You can put the first party on hold while you answer the second call or let it go through to voice mail.  This is referred to as:Group of answer choicesCall blockingCall WaitingFaxCaller ID

At which phase of a business phone call does the caller collect or verify information?Group of answer choices12345

Your account is currently under the verification process. Until the other team has finished their work, I'm not able to make it fully operative again. I'm really sorry about the inconvenience. We will contact you as soon as it will be possible.Is the sentence tipping off or not?Choisissez la meilleure optionTipping off!All good here - this is safe!

If a customer requests a copy of the company’s DNC policy, you should: