Which principle emphasizes the need to understand and meet the requirements of customers?Question 18Answera.Customer focusb.Leadershipc.Involvement of peopled.Process approach
Question
Which principle emphasizes the need to understand and meet the requirements of customers?Question 18Answera.Customer focusb.Leadershipc.Involvement of peopled.Process approach
Solution
The principle that emphasizes the need to understand and meet the requirements of customers is a. Customer focus. This principle is all about ensuring that the needs of the customer are clearly understood and met. This is achieved by aligning organizational objectives with customer needs and expectations, measuring customer satisfaction, and implementing a strategy for continuous improvement based on customer feedback.
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