20. How can Habit 5 help a person build a better relationships? A. In times of conflicts or high emotions, it is best to offer advice to help people move forward. B. Listening from our frame of reference helps us understand how others might be feeling. C. Listening with the intent to understand rather than replying builds respect and trust with others. D. Listening empathically to someone helps them to better solve your problem.*Your answer

o apply Empathic Listening effectively, which of the following do you need to do?                     A. Listen to respond.                     B. Listen for the words and feelings                     C. State your intent first and clearly.                     D. Prepare your response*Your answer14. Identify two key things effective people do to understand others.  A. Listen first to another person; listen for content, feelings and body language.  B. Show genuine sympathy for people, and agree with them to help them feel understood.  C. Demonstrate consideration by exploring possible solutions, ideas, or alternatives.  D. None of the above*Your answer15. Which of the following are results of seeking first to understand?  A. Building respectful relationships.  B. Creating intellectual arguments.  C. Finding compromise.  D. Applying a Win-Lose mindset.*Your answer16. When emotions are high or when there is a conflict, it’s best to:   A. Probe and advice to understand and find a solution.   B. Pretend to listen to diffuse the situation and                      understand   C. Practice empathic listening to understand.   D. Reach understanding by making your point first.*Your answer

How does listening effectively contribute to a healthy relationship? A. It boosts the other person's self-esteem and feeling of supportB. It promotes understanding and empathy towards each other C. It enhances communication and resolves conflictsa.Both A & Bb.Both B & Cc.All A, B , Cd.Both A & C

19. What do people gain when they listen empathically to others? A. The right questions to ask in order to help others solve their problems. B. An opportunity to advice someone about how to solve a problem. C. A greater understanding of someone’s problems. D. An understanding of how his or her own experience is relevant to someone else’s problem.

In what situation is active listening particularly important?A.At a social functionB.When asking for helpC.In conflict resolutionD.When forming opinions

______ is defined as understanding and relating to another’s feelings.Group of answer choicesEmpathic communicationEmotional quotientEmotional intelligenceEmpathic listening