What should you do if a customer threatens suicide or self-harm?Sélectionnez toutes les réponses applicablesRaise suicidal user report via JiraDon’t take it seriously, surely they are bluffingIf they are in immediate danger, encourage them to call emergency services or call emergency services yourselfPut everything else on hold and give this customer your undivided attentionShow sympathy and tell them that taking their own lives is wrongApply an Extra Care tag and record everything in the Notes section of the Outcomes tabGive them advice on how to handle their situation
Question
What should you do if a customer threatens suicide or self-harm?Sélectionnez toutes les réponses applicablesRaise suicidal user report via JiraDon’t take it seriously, surely they are bluffingIf they are in immediate danger, encourage them to call emergency services or call emergency services yourselfPut everything else on hold and give this customer your undivided attentionShow sympathy and tell them that taking their own lives is wrongApply an Extra Care tag and record everything in the Notes section of the Outcomes tabGive them advice on how to handle their situation
Solution
If a customer threatens suicide or self-harm, the following steps should be taken:
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Raise a suicidal user report via Jira: This is important to ensure that the situation is properly documented and the necessary parties are alerted.
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If they are in immediate danger, encourage them to call emergency services or call emergency services yourself: It's crucial to ensure the safety of the individual. If they are in immediate danger, professional help should be sought immediately.
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Put everything else on hold and give this customer your undivided attention: In such a serious situation, it's important to focus solely on the individual in question.
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Show sympathy: It's important to show empathy and understanding in such a situation. However, it's also important to avoid making judgments or giving advice, as this could potentially escalate the situation.
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Apply an Extra Care tag and record everything in the Notes section of the Outcomes tab: This is important for documentation and follow-up purposes.
Please note that it's not appropriate to not take the situation seriously, to tell them that taking their own lives is wrong, or to give them advice on how to handle their situation. These actions could potentially escalate the situation and cause further harm.
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