As a software tester certified by ISTQB (International Software Testing Qualifications Board), you are assigned to a project that involves developing a financial transaction system. During the testing phase, you encounter a software bug where the transaction summary screen occasionally displays incorrect amounts, although the actual transactions processed are correct.How does this impact:a. the bankb. their users (customers)State 1 impact with explanation for each of the above.
Question
As a software tester certified by ISTQB (International Software Testing Qualifications Board), you are assigned to a project that involves developing a financial transaction system. During the testing phase, you encounter a software bug where the transaction summary screen occasionally displays incorrect amounts, although the actual transactions processed are correct.How does this impact:a. the bankb. their users (customers)State 1 impact with explanation for each of the above.
Solution
a. Impact on the bank: The bank could face reputational damage due to this software bug. Even though the actual transactions are processed correctly, the display of incorrect amounts on the transaction summary screen could lead to confusion and mistrust among customers. They might question the reliability of the bank's system and this could potentially lead to loss of customers or decreased usage of the bank's digital services.
b. Impact on the users (customers): For the customers, this bug could cause unnecessary stress and confusion. They might think that they have been charged incorrectly or that their money has been mishandled. This could lead to an increased number of customer complaints or queries, leading to dissatisfaction and a negative customer experience.
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