In paragraphs 7–9, what is revealed by Ratan’s reaction to the postmaster’s call?A Ratan and the postmaster are surprised that their evening meetings turn into long conversations.B Ratan understands that the evening routine has an important purpose, although she doesn’t speak of that purpose.C Ratan and the postmaster use the evening routine to disguise the awkwardness they feel around each other.D Ratan dreads the evening conversation with the postmaster, so she delays it as long as possible.

How did the postmaster feel about answering the letter?Reluctant and hesitantExcited and curiousProud and boastfulSympathetic and compassionate

2. Why did the postmaster and his employees decide to help Lencho? Was theireffort appreciated by the receiver of that help?

Reading Informative TextsChoose the correct answer according to the text:Carolina writes an email to her friend about work:"Hi Cristina, I am sorry I haven’t called you for so long. How are you? How is your new apartment? I have been very busy at work. I arrive at the office at 7 am and leave at around 6:30 pm. I just get half an hour for lunch and a five-minute break in the morning and in the afternoon. I am very tired when I get home, so I just eat, watch some television and go to bed. In the office, I am on the phone all day, listening to customer complaints and entering them into our computer system. At the end of the day I have to write a summary of all the calls I received during the day and give my boss a status on the complaints that are not yet resolved. I do not know how much longer I can do this. I need a vacation, or even better, I need another job! I’ll call you this weekend.Carolina”What does Carolina listen almost all day at work?a.She listens to her friends all day.b.She listens to customer complaints.c.She listens to customer service all day.

"Hi Zainab, Thanks for your collaboration on this project. My team only responds to emails on Fridays at 12:00pm. We believe that is the best time to interact with clients and outside partners. Your company should also adopt this policy because it is a very good one. Cheers,Dante" What is the most prominent mistake Dante is making here the above email?Group of answer choicesExpressing unfiltered emotions toward outside partnerProviding too much information to outside organisationMaking assumptions that other parties follow the same routineShowing no gratitude to outside partner

Sebastian sent an email to all employees of his company stating that he was pleased to announce that 50 new jobs could be created meaning that existing staff would no longer be so overworked and could work more sociable hours in the future. Three months later, after the new staff were recruited, Sebastian informed all staff that the company would no longer permit any overtime or weekend working. Those who received this email were disappointed and surprised, but Sebastian’s response to this was that he had already communicated this in his original email about new staff appointments.The original email from Sebastian is an example of which of the following? Under-communicationStereotypingFilteringThe halo effect