Consumers who make a major purchase may have doubts about whether they got the best product at the best price. This is known asBlank______.Multiple choice question.the decision processoutside influencescognitive dissonancereference information
Question
Consumers who make a major purchase may have doubts about whether they got the best product at the best price. This is known asBlank______.Multiple choice question.the decision processoutside influencescognitive dissonancereference information
Solution
The correct answer is cognitive dissonance. This term refers to the feeling of discomfort that a consumer may experience after making a decision, especially when it involves a significant purchase. The consumer may start to question whether they made the right choice, or if they could have gotten a better deal elsewhere. This doubt and second-guessing is what is referred to as cognitive dissonance.
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