Which of the following is true of service shops?Group of answer choicesService shops occupy a similar position to projects in terms of volume and variety.Service shops include banks, high street shops and car rental companies.Service shops have higher volume than mass services, but lower than professional services.Service shops have high variety and very low volume.

Which one of the following is not an attribute that differs services from goods? Group of answer choicesServices are perishableService jobs are unskilledServices are heterogeneousA service is intangible

Select all that applyWhich statements about service retailers are true? (Choose every correct answer.)Multiple select question.They are largely self-serve, offering limited service.They form a shrinking part of the retail industry.They are a large part of the retail industry.They include health clubs and dry cleaners.They primarily sell services rather than merchandise.

An important difference in aggregate planning for services when compared to manufactured products is:Multiple ChoiceIt is much easier to hire and lay off workers for servicesCapacity is not limited by staffing level for servicesDemand is more predictable for servicesServices can't be inventoried

The goods and services that a business sells to its customers are its ______.Multiple choice question.turnoutsoutputsbenefits

Which of these would not be regarded as a variable cost for a service station?Group of answer choicesSalary of manager.Confectionery sold in the shop.Petrol and oil.Parts used in the workshop.