Janie works as a flight attendant. While on the job, she smiles and talks cheerfully with travelers. Janie’s actions are an example of __________.A.an emotional script provided by an employerB.the strong sense of pride felt by all people who work for a livingC.a universal feeling experienced by everyoneD.the joy brought to employees through interacting with clientsSubmit
Question
Janie works as a flight attendant. While on the job, she smiles and talks cheerfully with travelers. Janie’s actions are an example of __________.A.an emotional script provided by an employerB.the strong sense of pride felt by all people who work for a livingC.a universal feeling experienced by everyoneD.the joy brought to employees through interacting with clientsSubmit
Solution
The correct answer is A. an emotional script provided by an employer.
Here's why:
Janie's cheerful demeanor and friendly conversation with travelers are behaviors that are typically expected from someone in her role as a flight attendant. This is often part of the job description and training provided by the employer to ensure a positive experience for customers. Therefore, her actions can be seen as following an "emotional script" provided by her employer.
Option B is not necessarily true as not all people who work for a living feel a strong sense of pride.
Option C is incorrect because not everyone experiences the same feelings universally.
Option D is also not necessarily true as not all employees find joy in interacting with clients.
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