Discuss the following scenarios and outline the effect they could have on the business. SCENARIO 1: You and a friend go to a local café to enjoy coffee and a sweet. The employee gets your coffee orders wrong and brings the cake out first and the coffee later. You are unhappy and decide to comment on their Facebook page.

What would be the most likely action of someone following the "Waiter Rule"?a.)Making a judgment of someone's attitude based on their manners at a business meetingb.)Developing a series of goals based on wait periods or timing of meeting goalsc.)Waiting to make a decision about a person until after they've assessed their valuesd.)Determine the character of a potential hire based on the way they treat servers during a lunchtime interview

Your friend said they were sorry after they spilled coffee on your new top. You think they’re insincere, but another friend thinks the apology is genuine. This difference of opinion best illustrates which insight from the communication model presented in this chapter? Different channels have different disadvantages. Meanings exist in and among people. Psychological noise affects communication. Sending and receiving are usually simultaneous.

Explain one problem for a business if it fails to link marketing decisions with other business departments

finish this paragraph The use of intergating a grab&go window on the north corner of the cafe blended with moving the FOH to the same location will increase customer satifation and experiance when visiting the cafe. Apart from the window, the inclusion of a self surve kiosk and internal ordering will ensure that all customers are

You work as a waiter at a busy restaurant. During a busy evening, you notice that one of the tables has been waiting for their food for an unusually long time. The customers appear frustrated and keep looking around for assistance. You have already informed the kitchen staff about the delay, but the food is still not ready. What would you do in this situation? Select the correct and incorrect statements.*2 pointsRight WrongApproach the table and apologize sincerely for the delay in their food. Offer to provide them with complimentary drinks or appetizers while they wait. Assure them that you are doing everything you can to expedite their order and offer to check with the kitchen for an updated estimated time of arrival for their food. Avoid approaching the table to prevent potential conflict. Instead, prioritize attending to other customers and hope that the food arrives soon. If the customers complain or call for your attention, briefly apologize for the delay and assure them that their order will be served shortly. Blame the kitchen staff for the delay when the customers inquire about their food. Tell them that the kitchen is overwhelmed and that there's nothing you can do to speed up the process. Offer to cancel their order and provide a discount on their bill as compensation. Approach the table and apologize for the delay in their food. Provide them with a detailed explanation of the situation and assure them that their order is a priority. Offer to personally check with the kitchen staff and provide frequent updates on the progress. If the wait becomes excessive, offer alternative menu options or suggest a different dish that can be prepared quickly. Approach the table and apologize sincerely for the delay in their food. Offer to provide them with complimentary drinks or appetizers while they wait. Assure them that you are doing everything you can to expedite their order and offer to check with the kitchen for an updated estimated time of arrival for their food. Avoid approaching the table to prevent potential conflict. Instead, prioritize attending to other customers and hope that the food arrives soon. If the customers complain or call for your attention, briefly apologize for the delay and assure them that their order will be served shortly. Blame the kitchen staff for the delay when the customers inquire about their food. Tell them that the kitchen is overwhelmed and that there's nothing you can do to speed up the process. Offer to cancel their order and provide a discount on their bill as compensation. Approach the table and apologize for the delay in their food. Provide them with a detailed explanation of the situation and assure them that their order is a priority. Offer to personally check with the kitchen staff and provide frequent updates on the progress. If the wait becomes excessive, offer alternative menu options or suggest a different dish that can be prepared quickly.