You have just started your shift at a local bar. You are cleaning the bar area and notice a guy sitting slumped on a chair by himself, pulling things out of his pockets and dropping them everywhere. He looks intoxicated. Just as you are about to walk up to him, another customer approaches and says he has a group of friends somewhere in the venue.He says his friend/designated driver is in the venue and is driving him home. What do you do?Select the 1 option from below that outlines the appropriate steps you would take. Stuck? Re-read - Section 4: How to Refuse Service Stuck? Click here to view a pop-up of the content related to this questionAttempt 1Leave the man where he is, walk through the venue and ask if anyone has seen his friends.Refuse service, take the man to a safe zone/security, locate his friends and assist the group to leave the premises.Refuse service, ask him to leave, arrange a taxiNothing, he is not disorderly, and his friends will find him and take him home

True or false?A technique to use when refusing service to an intoxicated person could include talking to the intoxicated person in front of their friends or family and explain that this is their fault, they should not get drunk, and you can get them a taxi home.Select ONE (1) answer. Stuck? Click here to view a pop-up of the content related to this questionTrue, the above statement is trueFalse, Explain the reasons for refusing service to the intoxicated person in a polite and respectful manner, blame it on the law and house policy and point to signage. Offer a taxi home.

A group of three (3) are at a bar and have been drinking consistently* for three (3) hours, showing signs of intoxication.*Consistently meaning approx. three (3) standard drinks (two (2) containers) an hour. From the list below, what appropriate actions should you take?   Please select ONE (1) answer. Stuck? Click here to view a pop-up of the content related to this questionOffer food and non-alcoholic beverages, speak to the customers and assist them in drinking responsibly.Refuse service and offer to find friends or family or assistance to find their designated driver.Serve more alcoholic drinks.

If you are in a situation where drinks are being served, your first decision should be __________________.To call the parentsTo make sure everybody is having funTo call the policeTo think of your personal safety

You work as a waiter at a busy restaurant. During a busy evening, you notice that one of the tables has been waiting for their food for an unusually long time. The customers appear frustrated and keep looking around for assistance. You have already informed the kitchen staff about the delay, but the food is still not ready. What would you do in this situation? Select the correct and incorrect statements.*2 pointsRight WrongApproach the table and apologize sincerely for the delay in their food. Offer to provide them with complimentary drinks or appetizers while they wait. Assure them that you are doing everything you can to expedite their order and offer to check with the kitchen for an updated estimated time of arrival for their food. Avoid approaching the table to prevent potential conflict. Instead, prioritize attending to other customers and hope that the food arrives soon. If the customers complain or call for your attention, briefly apologize for the delay and assure them that their order will be served shortly. Blame the kitchen staff for the delay when the customers inquire about their food. Tell them that the kitchen is overwhelmed and that there's nothing you can do to speed up the process. Offer to cancel their order and provide a discount on their bill as compensation. Approach the table and apologize for the delay in their food. Provide them with a detailed explanation of the situation and assure them that their order is a priority. Offer to personally check with the kitchen staff and provide frequent updates on the progress. If the wait becomes excessive, offer alternative menu options or suggest a different dish that can be prepared quickly. Approach the table and apologize sincerely for the delay in their food. Offer to provide them with complimentary drinks or appetizers while they wait. Assure them that you are doing everything you can to expedite their order and offer to check with the kitchen for an updated estimated time of arrival for their food. Avoid approaching the table to prevent potential conflict. Instead, prioritize attending to other customers and hope that the food arrives soon. If the customers complain or call for your attention, briefly apologize for the delay and assure them that their order will be served shortly. Blame the kitchen staff for the delay when the customers inquire about their food. Tell them that the kitchen is overwhelmed and that there's nothing you can do to speed up the process. Offer to cancel their order and provide a discount on their bill as compensation. Approach the table and apologize for the delay in their food. Provide them with a detailed explanation of the situation and assure them that their order is a priority. Offer to personally check with the kitchen staff and provide frequent updates on the progress. If the wait becomes excessive, offer alternative menu options or suggest a different dish that can be prepared quickly.

Workplace ScenarioYou have started your shift at a sporting club bar. Your manager has asked you to help a new staff member. You happily show the staff member through all aspects of bar service and mention the RSA information available for customers. The new staff member asks, “How do we give information on RSA and House Policy to customers?”.From the list below, select some appropriate responses.Select FIVE (5) answers. Stuck? Click here to view a pop-up of the content related to this questionVerbally promote low alcohol drinks and non-alcoholic beveragesDisplay information and fact sheets about taxi and public transport servicesDirect customers to responsible service of alcohol websitesDisplay information and fact sheets about harmful effect of excessive consumption of alcoholAdvertising happy hoursMake food availablePlace the House Policy underneath the point of sale or counter for easy accessProminently display the House Policy