Strongly Disagree Somewhat Disagree Somewhat Agree Strongly AgreeWhen talking to someone on the phone, I usually have better things to say if I think about how I might respond while the other person is talking.

When talking to someone on the phone, I tend to notice the feeling behind the other person’s words.

Assess whether or not mobile phones have improved humancommunication

Which statement BEST explains why it is better to resolve a conflict in person than through a text message?Question 7Select one:a.Being in person helps you to remember all the points you wanted to make.b.A person cannot read your body language or facial expression through a text.c.If you text something instead of saying it, it can be used against you in the future.d.You can be sure the person is listening if you are making eye contact with them.

Customers tend to be more satisfied following chat interactions ______ phone interactions. *thanthen

If I were in your shoes, I think I _________ to her rather than try to explain what has happened over the phone.a.would speakb.will speakc.have spokend.spoke