Required: (a) For each primary activity in Porter’s Value Chain., briefly describe the activity and suggest an appropriate information system (IS) that could support the activity within a business organization in Uganda. (15 marks) (b) From the Board of Directors' point of view, discuss the impact of the need to develop a range of new information systems to support electronic business on the four support activities in Porter’s Value Chain. (15 marks) Total: 30 marks)

(a) Porter's Value Chain consists of five primary activities:

1. Inbound Logistics: This involves receiving, storing, and distributing the inputs of the production process. An appropriate information system for this activity could be a Warehouse Management System (WMS), which can help manage inventory levels and control the movement of goods within a warehouse.

2. Operations: This involves the processes of transforming inputs into finished products. A Manufacturing Execution System (MES) could be used here to monitor and control the production process, ensuring efficiency and quality control.

3. Outbound Logistics: This involves the activities required to get the finished product to the customer, including storage and distribution. A Distribution Management System (DMS) could be used to manage and optimize the supply chain, ensuring timely and efficient delivery of products.

4. Marketing and Sales: This involves identifying customer needs and generating sales. A Customer Relationship Management (CRM) system could be used to manage customer interactions, track sales activities, and analyze customer data.

5. Service: This involves activities that maintain and enhance the product's value, such as customer support and after-sales service. A Service Management System (SMS) could be used to manage service requests, track service delivery, and analyze service data.

(b) From the Board of Directors' point of view, the need to develop a range of new information systems to support electronic business can impact the four support activities in Porter’s Value Chain in the following ways:

1. Firm Infrastructure: The need for new systems may require changes to the organization's infrastructure, including new hardware and software, as well as changes to business processes.

2. Human Resource Management: New systems may require new skills, leading to the need for training or hiring new staff. It may also impact roles and responsibilities within the organization.

3. Technology Development: The development of new systems may require investment in new technologies, which could lead to innovation and competitive advantage.

4. Procurement: The need for new systems may impact procurement processes, as new suppliers may need to be sourced and contracts negotiated.

In conclusion, the development of new information systems to support electronic business can have significant impacts on an organization's value chain. However, if managed effectively, these changes can lead to improved efficiency, customer satisfaction, and competitive advantage.